Manila Water鈥檚 NRW management ensures 24/7 water service amid summer demand
In 2024, the company achieved a Non-Revenue Water (NRW) average of 13.51%, one of the lowest in Asia. With efficient management of system losses and water source augmentation projects, the company assures its more than 7.7 million customers of 24/7 water service throughout the summer.
Manila Water assures its more than 7.7 million customers in the East Zone of Metro Manila and Rizal of 24/7 water service throughout the Holy Week and the summer season, thanks in part to its efficient management of Non-Revenue Water (NRW).
The East Zone water concessionaire has successfully maintained its NRW below 15%.
In 2024, Manila Water’s system loss averaged just 13.51%, a level considered healthy by World Bank standards, which classify NRW below 20% as low.
NRW refers to water lost due to leaks and illegal connections, which are not billed to customers. Maintaining low NRW levels ensures that more water reliably reaches customers. A 1% improvement in NRW can potentially save up to 16 million liters per day.
Manila Water has achieved these low system losses through regular preventive maintenance, quick response to leaks, and robust community engagement. These initiatives have helped the company keep its NRW on par with developed countries and among the lowest in Asia.
“We’d like to thank our customers for promptly reporting street leaks. These reports have greatly helped us in keeping our system losses at very manageable levels,” said Dittie Galang, Manila Water Corporate Communications Department head.
Currently, Manila Water remains committed to safeguarding the water supply and improving the efficiency of water conveyance.
With numerous new water source projects to ease the burden on Angat and aggressive NRW mitigation efforts, the company ensures its customers continuous 24/7 water service even during the dry months.
