Delta Air Lines biometric self-serve bag drop-off stations. Image:聽Delta Air Lines via AFP Relaxnews
Delta Air Lines has become the latest carrier to introduce facial recognition technology, which聽will match fliers with their passport photos during the self-service bag drop-off process.
The technology will debut at one of four self-serve bag drop machines at Minneapolis-St. Paul International Airport this summer and is touted as a time-saving measure聽for customers.聽Self-service drop-off stations have been shown to process up to twice as many customers per hour.
The new feature will also free up agents to help聽travelers聽with other matters, Delta says.
鈥淭his is the next step in curating an airport experience that integrates thoughtful innovation from start to finish,鈥� said聽Gareth Joyce of airport customer service and cargo.
Last month, British Airways became the first United Kingdom airline to launch聽facial recognition聽technology in a bid to speed up the boarding process for domestic flights聽at Heathrow Terminal 5.
As passengers travel through security, a biometric device captures聽their facial features and their boarding pass. The image is聽matched with聽another facial聽scan taken at the gate.
Travelers can then scan their own boarding pass at the gate and proceed directly to the aircraft.聽This technology will be聽rolled聽out for聽international flights in the future. JB
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