PNP CES eyes to strengthen 911 emergency system
The Philippine National Police. File photo
MANILA, Philippines – Key improvements to enhance the efficiency and effectiveness of the Philippine National Police’s (PNP) Emergency 911 response system are set to be implemented by newly installed head of PNP Communications and Electronic Services Brig. General William Segun.
Segun acknowledged on Friday that public safety and quick response remain the PNP’s, particularly the Communications and Electronic Services’ top priority.
READ: Dial-911-anywhere-dilg-eyes-emergency-call-system-nationwide
In a statement, he said among key points that he plans to implement is to revitalize the way the PNP responds to emergency calls using next-generation and state-of-the-art technology.
“Next-gen technology will let the PNP integrate its communication systems with the national 911 platform that is equipped with an Emergency Location System and has caller location mapping and data integration,” said Segun.
“Emergency call takers and responders will have comprehensive training in emergency call handling, crisis intervention techniques, telephone etiquette and first aid. Field officers will use real-time mobile communication tools, including body cameras, audio recording devices and messaging apps to more efficiently communicate,” he said.
He likewise noted that the incident monitoring system of the PNP would also be vastly improved by systems development that will add data fields for monitoring performance and challenges.
“The system will be able to generate and print pre-formatted reports for improved analysis and response strategy development. Prank calls will be filtered and routed to another channel because prank callers can now be easily identified by the system and penalized according to law,” he explained.
The 911 hotline is the official and centralized emergency number for police, fire, medical, and other emergency services nationwide. It operates 24/7 and is free and accessible to all./mr
